Delivery аnd Payment

PAYMENT

Prices for products on this site are in UAE Dirhams. Minimum order is to the value of 250 AED.

We accept payment via Credit Card and Cash on Delivery and in Shops.

Also we accept payments online using Visa and MasterCard credit/debit card.

DELIVERY

Deliveries are made 7 days a week, 365 days a year, we accept same-day deliveries  for orders received by 18.30. When ordering after 18.30, the earliest delivery is the next one after 11.00. Please contact us on +971526570741 to place your order.

Our delivery charges:

• Collection from Double Jenya Flower Shop: FREE;
• Delivery within Dubai for orders over 350 AED: FREE;
• Delivery within Dubai for orders under 350 AED: 40 AED.
• The minimum purchase amount is 250 AED.

We will do our best to deliver your order according to the selected time slot on the date requested. In case your selected delivery slot is not available, our team will contact you to offer an alternative. In case an alternative is not agreed, we will issue you a refund.

RETURNS POLICY

If we have sent you an incorrect item, please notify our team by phone number +971526570741 within 4 hours of delivery and we will arrange pickup. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible.

A refund may be requested if an item is not ready to be shipped. In case it has been shipped or is ready to be shipped, we can refund 50% of the paid amount minus cost of shipping and wrapping. In this case, to form a request for a return of funds, contact us by the phone number indicated on the site.

However, to guarantee the freshness of flowers, an item cannot be returned for a refund if it has already been shipped and received by the recipient. Refunds are not available on third party products such as balloons, chocolates etc. All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment within 10 days.