Privacy Policy

Double Jenya Flower Shop (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to protecting the privacy of every one of our customers. We are always here to answer your questions about the privacy of the personal information you register with us and we obtain by other means and how we use. Just email our customer care team if you have any questions or concerns that haven’t been answered by this document.

How we use your information

We only use your information to carry out your order and send you specially selected emails about deals that we think will interest you. We don’t sell your information to any third party organizations. It is our responsibility to protect your personal information from unauthorized access by third parties. The details collected from you do not include your credit card details.

How we obtain your information

We collect a combination of personal and statistical information about everyone who uses our site- whether or not you are a registered user. We store all your information with utmost attention to privacy and security. We also comply with the Payment Card Industry Data Security Standards, and we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment.

Personal Information we require

All our registered users are asked to provide us with the following personal details:

• Full Name
• Email address
• Contact Number
• Billing Address
• Shipping Address(es)
• Gender
• Date of birth
• Anniversary
• Status
• Area of Residence
• Occupation
• Company Name
• Flower colors preference
• Please note that all credit/debit card details or information collected from you will NOT be stored, sold, leased, rented or shared to any third parties. This information is not available to our staff. In addition, your credit card transaction is managed by trusted, certified and legally authorized partners that ensure your credit card information is always secure during every transaction. We also store all personal details provided to us by non-registered users and use it in the same way we use the information provided to us by registered user

Other information we might collect

Double Jenya Flower Shop may also collect statistical information about you while you use our site. Statistical information that we gather may include where a user is on the Internet (e.g. the URL that they last came from, the computer’s IP address and the domain types like .com and .ae that the user uses), browser type, which language content is being viewed in, the country and telephone area code where the computer is located, the pages of our website that were viewed during the visit and any search terms that were entered on our website. We do not use this information to identify you personally and we may collect it even if you are not a registered Double Jenya Flower Shop user.

We also save all email contact that our customers have with Double Jenya Flower Shop. This is for the purpose of quality control and the development of our services- but we may also collect additional personal data and information from your telephone calls and emails.

Cookies

Cookies are small text files that gather information about non- personally identifiable visitors to websites. IP and ULR addresses are gathered through the use of Cookies- as well as the date and time of a visit to our site. Cookies help customize your Internet experience, and are used on most commercial sites. They allow us to help bring you the offers and features that are most relevant to you and allow you to save personal details on your browser, such as your password, which will be accessible next time you visit our site. You can adjust your browser to alert you when a website is trying to send you cookies and also to block all cookies whilst visiting our site. Through the use of cookies, we can track previous websites that our visitors and other users of the IP address have been to as well as the search terms entered by users. Cookies are used purely for the purpose of statistical analysis of traffic flows for the improvement of our website, and are never stored in a form in which individual users can be identified. Therefore, they are not used to collect personal information about you. The statistical data collected as a result of Cookies is not transferred to our third party partners in a form that discloses any of your personal details in connection with them.

Why we collect this information

We collect this information so we can personalize your shopping experience and make sure you can easily find what you really want and need. We also use it to process your orders efficiently and accurately (i.e. we might have to call you to confirm an address), for statistical and survey purposes, to make sure you’re included when we consider making site changes and/or adding new product lines and ensure the web content advertisements appearing on your screen are specially tailored to your needs.

By measuring traffic flow in this way, we can assess our most popular features as well as areas that need improvement. We do not store any information from cookies for longer than your session on our site lasts.

Who do we share your information with?

We also reserve the right to share your personal details, if we believe it is necessary to comply with the law, to protect the safety of Double Jenya Flower Shop or the safety of our users or to protect Double Jenya Flower Shop property rights.

We may share non-personally identifiable information, such as your URL or IP address with third party advertisers or third party advertising companies. This information CANNOT be traced to your personal details.

Information Security

The security of your personal details is of utmost importance to us and we employ stringent security measures to make sure that your details cannot be accessed by third parties who we do not already have a trusted relationship and agreement with. We comply with the Payment Card Industry Data Security Standards, which means we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment.

Alterations to this website and Terms and Conditions

The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers may be notified about these changes as well as the Payment Gateway Provider/ Bank, such modifications will become effective on the day they are posted, and encourage you to frequently review the Privacy Policy for any modifications.

Conditions of Use

By joining and/or using Double Jenya Flower Shop, you confirm that you do not consider the stated Privacy policies a breach of your rights. Please note that our Privacy Policy is periodically updated and that users are bound by the most recent update of the policy. It is therefore the customer/user’s responsibility to continue to check our Privacy Policy for updates. By registering for a Double Jenya Flower Shop account, you also confirm that you do not object to us contacting you via any of the contact details that you provided us with upon registration or after registration.

Contact Information

Double Jenya Flower Shop
Dubai, Media City, Arenco Tower, Shop #4
Dubai
UAE
Email: [email protected]
Telephone: +971 526570741